I’m Vanessa Kirkman, a travel agent based in Ōtaki on the Kāpiti Coast, helping clients across New Zealand plan holidays, cruises, tours and travel experiences worldwide.
But more than that, this is how I approach planning your trip.
Over time, I’ve learned that the difference between a good holiday and a great one usually comes down to the details people don’t always think about.
Things like timing, connections, location, and how everything flows once you’re actually there.
That’s the part I focus on — bringing everything together so it works properly, not just on paper, but in real life.
Because when those details are right, everything else becomes easy.
Anyone can jump online and book flights or accommodation.
But that’s usually where things start to get complicated — connections that don’t quite line up, accommodation in the wrong location, or trying to piece everything together without really knowing what works.
As a travel agent, I look at the bigger picture.
I bring everything together properly — flights, accommodation, transfers, tours — so it all runs smoothly from start to finish.
It means you’re not second guessing your decisions or trying to fix things while you’re away.
You can just enjoy the trip.
When you book through Travelust, everything is backed properly — not just arranged.
Travelust is part of the Travel Advocates network, a division of House of Travel Holdings — one of Australasia’s largest travel groups.
That means access to trusted suppliers, strong industry support, and a wide range of travel options to choose from.
Client funds are held securely and separately from operational accounts, giving you confidence when booking your travel through Travelust.
Travel Advocates is also bonded with TAANZ, providing financial protection and recognised consumer safeguards.
As a TAANZ-affiliated travel agent, I work for you — not for any one airline, hotel, or supplier across the industry.
That means clear, unbiased advice and access to a wider range of travel options that genuinely suit your plans, preferences, and budget.
Before you confirm anything, I’ll walk you through the important details so you know exactly what to expect.
That includes things like booking conditions, changes, and anything else that might affect your plans — all explained in a clear, straightforward way.
Travel can come with a few moving parts, so it’s important everything is understood from the start. I make sure nothing gets overlooked, so you can book with confidence and avoid any unexpected surprises later on.
You can absolutely book travel yourself online.
But it often means spending hours researching, piecing everything together, and second guessing your decisions.
Working with a travel agent means everything is organised properly from the start — and if something changes, you’ve got someone to call.
It’s simply an easier way to travel.